Technical Report / tasks

Introduction

This technical report focuses on the tasks and responsibilities carried out during the 20 weeks industrial training at Tri Shaas Sdn. Bhd. as an IT Trainee. Throughout the training period, all tasks were performed according to the company workflow and requirements to ensure smooth daily operations. The student was mainly involved in tasks related to information technology and digital content development.

main tasks and responsibilities

Basic Technical Support

Assisted in handling basic technical issues related to laptops and software.
Ensured devices were functioning properly to support daily operations.
Helped staff troubleshoot minor technical problems when required.

Printer Configuration & Maintainance

Involved in handling basic printer configuration and maintenance at Mydin Mart branches to ensure smooth daily operations.
Performed basic maintenance tasks such as replacing ink or toner and checking paper supply.
Ensures that printing activities can be carried out efficiently without affecting daily business processes.
Gained practical knowledge in handling printer devices and improved problem-solving skills in a real working environment.

IT Equipment Management

Responsible for managing and recording IT equipment used in the office.
Utilized Microsoft Excel to collect and organize important details such as serial number, model name, and device specifications.
Ensures proper documentation of company assets.
Allows easier tracking and reference for future use.

Network and Device Setup

Performed crimping of network cables by arranging wires according to the correct color standard and attaching RJ45 connectors to ensure stable connectivity.
Assisted in setting up and connecting devices such as desktop computers and peripheral equipment to the network.
Troubleshot device related issues including scanner malfunctions and desktop problems.
Applied basic diagnostic steps such as checking connections, restarting devices, and adjusting system settings.
Gained practical knowledge in network setup, device configuration, and technical troubleshooting.

Digital Content Creation

Involved in digital content and social media tasks, including content planning, creation, and publishing.
Generated content ideas, prepared scripts, and followed current trends to ensure alignment with marketing objectives.
Produced various types of content such as promotional videos, event coverage, and daily posts.
Handled the full production process independently, including shooting, editing, and finalizing content.
Utilized tools such as CapCut (PC and mobile), Canva, Affinity, PicsArt, and Pixlr along with equipment like a mobile phone, tripod, and microphone.
Managed social media platforms (TikTok and Facebook) by uploading content, writing captions, selecting trending audio, and designing cover pages.
Participated in site visits to branches such as Taman Cahaya and Bagan Datuk to observe layouts, evaluate content ideas, and plan suitable shooting locations.

5 JANUARY 2026 :

AS OF 27 APRIL 2026 :

skills developed

Throughout the industrial training at Tri Shaas Sdn. Bhd., the student has developed various technical and soft skills that are essential in a real working environment.

technical skills

The student improved technical skills through tasks such as managing IT equipment, performing basic troubleshooting, handling printer configuration, and setting up network cables. In addition, the student gained practical experience in using software tools such as Microsoft Excel, CapCut, Canva, and other editing applications.

problem solving skills

Through handling technical issues such as device errors, printer problems, and troubleshooting tasks, the student enhanced the ability to identify problems and apply appropriate solutions effectively.

digital content skills

The student developed skills in digital content creation, including video editing, graphic design, and content planning. The student also learned how to produce different types of content such as promotional videos, daily content, and event coverage.

communication skills

The student developed better communication skills by interacting with staff and understanding task requirements. This also includes delivering content that meets the company’s expectations.

Overall, the industrial training has helped the student to become more confident, independent, and capable of handling responsibilities in a professional working environment.

CHALLENGES & SOLUTIONS

During the industrial training at Tri Shaas Sdn. Bhd, the student faced several challenges while handling both IT related tasks and digital content development. However, each challenge was managed by applying suitable solutions and improving personal skills.

Lack of Content Ideas

One of the main challenges faced was generating new and creative content ideas consistently. To overcome this, the student referred to current trends on social media platforms such as TikTok and analyzed popular content styles. This helped in producing more relevant and engaging content.

Time management

Managing time between planning, shooting, and editing content was also a challenge, especially when multiple tasks needed to be completed within a short period. The student improved time management by planning tasks in advance and prioritizing important work.

technical issues

Occasionally, minor technical issues such as device performance or software limitations affected the workflow. The student managed this by troubleshooting basic problems and adjusting the working process to ensure tasks could still be completed efficiently.

Adaptation to Work Environment

Adapting to a real working environment and handling tasks independently required time and adjustment. The student gradually improved by observing colleagues, following instructions carefully, and gaining confidence through experience.

In conclusion, these challenges have helped the student to become more independent, improve problem solving skills, and develop better adaptability in handling real work situations.

conclusion

The industrial training at Tri Shaas Sdn. Bhd. has provided valuable results in terms of both technical knowledge and practical experience. Throughout the 20 weeks training period, the student was able to apply basic IT skills in real working situations, particularly in managing IT equipment and providing technical support.

In addition, the student gained significant experience in digital content development. This includes planning, producing, and managing content for social media platforms such as TikTok and Facebook. The student also developed the ability to work independently, especially in handling the full process of content creation from idea generation to final production.

The training has also improved various soft skills such as time management, communication, creativity, and problem solving. Exposure to real work environments, including site visits to new branches, has helped the student better understand how tasks are managed in an organization.

In conclusion, this industrial training has successfully achieved its objectives by providing the student with practical experience and improving both technical and personal skills. The knowledge and experience gained will be beneficial for future career development, especially in the fields of information technology and digital media.

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